Refund policy
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RETURN & EXCHANGE WINDOW
Customers may request a return or exchange within 7 days of receiving the product. Any request raised after the 7-day period will not be eligible for return or exchange. Please note that raising a request does not automatically mean that the return or exchange has been approved. Every request is subject to verification and approval by Deepanjali Fashion.
2. MANDATORY UNBOXING VIDEO
To protect both the customer and Deepanjali Fashion from transit-related disputes, incorrect product claims, missing items or damage claims, it is mandatory to record a complete parcel-opening video. The video must clearly show the sealed parcel before opening, the shipping label, the complete opening process, and the product received in a continuous and unedited recording.
IMPORTANT: Without a proper continuous unboxing video, claims related to damaged, defective, incorrect or missing products may not be accepted. Customers are strongly advised to record the parcel-opening video immediately upon receiving their order.
3. ELIGIBILITY FOR RETURN OR EXCHANGE
A return or exchange request may be considered only when there is a genuine and valid reason, including:
• The wrong product was delivered.
• The product received is damaged or defective upon delivery.
• The product received is materially different from the product ordered.
• There is a genuine manufacturing defect. All such cases will be reviewed by our customer support and quality-check team before approval. Deepanjali Fashion reserves the right to approve or reject a request after reviewing the information, photographs, videos and other relevant details provided by the customer.
4. PRODUCTS NOT ELIGIBLE FOR RETURN
Returns or exchanges may not be accepted in the following situations:
• The customer does not have a valid reason for return.
• The product has been worn, washed or used.
• The product has been altered or modified.
• The original tags have been removed.
• The product is returned without its original packaging.
• The product has been damaged after delivery due to customer handling.
• The return request is raised after 7 days of delivery.
• The product is returned without prior approval from Deepanjali Fashion.
• The claim cannot be reasonably verified.
• Minor differences in colour caused by lighting, photography or different screen/display settings.
• Slight variations in design, print, embroidery, texture or handmade details where applicable.
• The customer has changed their mind after receiving the product. Please carefully review product details, size information and images before placing your order.
5. SIZE-RELATED EXCHANGES
Where eligible and subject to product availability, customers may request an exchange for a different size. The exchanged product must be unused, unworn, unwashed, in its original condition, with all original tags attached and returned in its original packaging. Size exchanges are subject to stock availability. If the requested size is unavailable, customers may be offered an alternative eligible product or store credit, subject to approval.
6. EXCHANGE FOR ANOTHER PRODUCT
Deepanjali Fashion may allow customers to exchange an eligible product for another product available on our website. If the new product selected has a higher value, the customer will be required to pay the price difference. If the replacement product has a lower value, the difference may be provided as store credit, subject to our approval and applicable terms. Cash refunds for price differences are generally not applicable unless required under applicable law. All exchanges are subject to product availability and approval.
7. NO CASH REFUND – EXCHANGE OR STORE CREDIT
Our primary resolution for eligible return cases is: Product Exchange Exchange for another eligible product Store Credit, where applicable We generally do not provide cash refunds simply because a customer has changed their mind, does not like the product after delivery, or wishes to cancel the purchase after receiving the product. Any refund required by applicable consumer law will be handled in accordance with such legal requirements.
8. RETURN REQUEST PROCESS
To request a return or exchange, please contact our customer support within 7 days of receiving your order. You may be required to provide:
• Order number.
• Registered name and contact details.
• Clear photographs of the product.
• A detailed explanation of the issue.
• The mandatory continuous parcel-opening video, where applicable.
• Any other information reasonably required to verify the request. Please do not send any product back without receiving approval and return instructions from Deepanjali Fashion. Products sent without prior approval may not be accepted.
9. QUALITY CHECK AFTER RETURN
Once the returned product is received by Deepanjali Fashion, it will undergo a quality inspection. The product must be received in the same condition in which it was delivered. If the returned product shows signs of use, has been washed, damaged, has missing tags, is not returned with original packaging, or does not match the approved return request, Deepanjali Fashion reserves the right to reject the return or exchange.
10. SHIPPING CHARGES FOR RETURNS & EXCHANGES
Shipping and return-related charges may vary depending on the reason for the return or exchange. Where the issue is verified as a genuine error from Deepanjali Fashion, such as an incorrect product or verified manufacturing defect, appropriate assistance will be provided. For exchanges requested due to size selection, preference changes or other customer-related reasons, applicable shipping charges may be borne by the customer. Any applicable charges will be communicated before processing the exchange.
11. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective or incorrect product, please contact us as soon as possible and within the applicable 7-day return period. To help us investigate the issue, customers should provide clear photographs and the mandatory parcel-opening video wherever applicable. Each claim will be reviewed before a replacement, exchange, store credit or other appropriate resolution is approved.
12. COLOUR & PRODUCT VARIATIONS
We make every effort to display product colours and details accurately. However, actual colours may vary slightly due to mobile screen settings, computer monitor settings, screen brightness, photography lighting, fabric texture and dye variations. Minor colour variations or differences that naturally occur due to photography and display settings will not normally be considered a product defect.
13. SALE, DISCOUNTED & SPECIAL PRODUCTS
Products purchased during special sales, clearance offers, promotional campaigns or discounted events may have specific return or exchange conditions mentioned at the time of purchase. Customers are requested to check the product page and offer terms before placing an order.
14. RIGHT TO REFUSE A REQUEST
Deepanjali Fashion reserves the right to refuse a return, exchange or refund request where:
• The request does not meet our policy conditions.
• The claim cannot be verified.
• Required evidence is not provided.
• The product has been used or altered.
• There is evidence of misuse or fraudulent activity.
• The product returned is different from the product originally delivered.
• The customer has not followed the approved return process. Our decision will be based on the information and product condition available during the verification process.
15. POLICY ACCEPTANCE
By placing an order with Deepanjali Fashion, customers acknowledge that they have read, understood and agreed to our Return, Exchange & Refund Policy. We encourage all customers to carefully check product descriptions, size information and product images before completing their purchase. Our goal is to provide a fair and transparent resolution while protecting both our customers and Deepanjali Fashion from incorrect or fraudulent claims.
CONTACT US
For any questions regarding returns or exchanges,please
contact us: Deepanjali Fashion
Email: info@deepanjalifashion.com
We will review your request and guide you through the applicable process.