Shipping policy

1. Order Processing
• All confirmed orders are generally processed within 1–3 business days.
• Orders are processed only after successful payment confirmation, where applicable.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, special promotions, sale periods, or high-volume periods, order processing may take additional
time.

2. Delivery Timeline
Once your order has been shipped, the estimated delivery time is generally:
• Metro Cities: Approximately 3–7 business days
• Other Locations: Approximately 5–10 business days
• Remote or Difficult-to-Reach Locations: Delivery may take additional time
Please note that delivery timelines are estimates and may vary depending on the delivery location, courier partner,
weather conditions, festivals, public holidays, or other unforeseen circumstances.

3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during the checkout process before you complete your purchase.
Deepanjali Fashion may offer free shipping promotions on selected products or orders from time to time. Such offers may be subject to specific terms and conditions.

4. Order Tracking
Once your order has been dispatched, we will provide tracking details through the contact information provided while placing the order.
Customers can use the tracking information to check the current status and estimated delivery of their shipment.
Please allow some time for tracking information to become active after dispatch.

5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
• Full Name
• Complete Address
• Correct PIN Code
• Mobile Number
• Landmark, if applicable
Deepanjali Fashion will not be responsible for delays or delivery issues caused by incorrect, incomplete, or inaccurate address information provided by the customer.
Once an order has been shipped, changes to the delivery address may not always be possible.

6. Delivery Attempts
Our courier partners generally make reasonable attempts to deliver the order to the address provided. If a delivery attempt is unsuccessful due to customer unavailability, an incorrect or incomplete address, an incorrect contact number, refusal to accept delivery without a valid reason, or failure to respond to courier calls or messages, the shipment may be returned to us. In such cases, additional shipping or re-shipping charges may be applicable.

7. Delays Beyond Our Control
While we make every effort to ensure timely delivery, Deepanjali Fashion cannot be held responsible for delays caused by circumstances beyond our reasonable control, including courier or logistics delays, natural calamities, extreme weather conditions, government restrictions, public holidays, festivals, strikes, transportation disruptions, remote-area delivery limitations, or other unforeseen circumstances.

8. Package Condition at Delivery
We request all customers to carefully inspect the outer packaging at the time of delivery. If you notice that the package appears damaged, tampered with, opened, torn, wet, or in poor condition, please record clear photographs and a video of the package immediately and contact our customer support as soon as
possible.

9. Mandatory Unboxing Video for Claims
For any claim related to damaged products, missing items, incorrect products received, or wrong size/product-related delivery issues, a complete and uninterrupted unboxing video is mandatory. The video must clearly show:
1. The sealed package before opening
2. The shipping label on the package
3. The complete process of opening the parcel
4. The product and its condition after opening
The video should be recorded continuously without cuts, edits, pauses, or interruptions. Without a valid unboxing video, Deepanjali Fashion may not be able to accept claims related to damage, missing items, or incorrect products.
This requirement is intended to protect both our customers and Deepanjali Fashion from fraudulent or incorrect claims.

10. Partial Deliveries
In certain circumstances, products from the same order may be shipped separately depending on product availability, warehouse location, or logistics arrangements.
Customers will be informed or provided with appropriate tracking details where applicable.

11. Undeliverable Orders
If an order is returned to us because it was undeliverable due to an incorrect address, customer unavailability, refusal to accept the shipment without a valid reason, or repeated unsuccessful delivery attempts, we will contact the customer regarding the next steps. Re-shipping may be subject to additional shipping charges.

12. Order Cancellation After Dispatch
Once an order has been dispatched and handed over to the courier partner, cancellation may not be possible. Customers are requested to contact us as soon as possible if they wish to cancel an order before dispatch. Please refer to our Refund & Return Policy for further information regarding cancellations, returns, exchanges, and
refunds.

13. Shipping Coverage
We aim to deliver across serviceable locations in India through our trusted courier and logistics partners. Delivery availability may depend on the PIN code and serviceability provided by our courier partners.

14. Contact Us
For any questions regarding your order, shipping, delivery, or tracking, please contact our customer support team through the contact details available on our website.
We will make every reasonable effort to assist you and resolve your concerns as quickly as possible.

Thank you for shopping with Deepanjali Fashion.
We truly appreciate your trust in us and are committed to providing you with a smooth, safe, and satisfying shopping experience.